Liven offers a subscription program that allows customers to receive regular deliveries of selected products for a recurring fee. By purchasing a Subscription, you agree to receive your chosen products automatically according to the delivery frequency selected during checkout.
Subscriptions are intended solely for personal, non-transferable, and non-resale use.
By enrolling in a Subscription, you agree to be charged a recurring fee for your selected delivery schedule at the price displayed at the time of enrollment. You authorize Liven (or its third-party payment processor) to automatically charge your chosen payment method on each renewal date until you cancel your Subscription.
Your Subscription will remain active until you cancel it or until Liven suspends or terminates your participation in accordance with these Terms.
Automatic Renewal
Your Subscription will automatically renew at the end of each billing cycle. The recurring charge will be processed using the same payment method you provided during your initial purchase, at the then-current Subscription price.
You will continue to be billed automatically unless you cancel your Subscription prior to the next renewal date.
Subscription Management and Cancellation
You may cancel your Subscription at any time before the next scheduled renewal to avoid being charged for the next cycle. Canceling your Subscription stops future renewals but does not affect any orders already processed or shipped.
To cancel your Subscription:
Log in to your account on our website and click “Cancel Subscription”, or
Contact our customer support team at support@theliven.com.
Cancellations made after a renewal charge has been processed may apply to the next billing cycle, depending on shipping status.
Shipping and Delivery
Subscription orders will be shipped automatically based on the frequency you selected. Shipping dates may vary depending on product availability, holidays, or other unforeseen circumstances.
If an item in your Subscription becomes unavailable, Liven reserves the right to substitute it with a similar product or delay shipment until it is back in stock. Customers will be notified in such cases.
Changes to Subscription
You may modify your Subscription (e.g., change delivery frequency, products, or address) at any time by logging into your account or contacting our support team. Changes made after an order has been processed will apply to future shipments.
Liven reserves the right to adjust Subscription prices, delivery schedules, or terms. Any changes will be communicated to you in advance via email or account notification.
Refunds and Returns
All Subscription purchases are subject to our Return and Refund Policy. Refunds may be issued only for eligible items that meet return conditions. Shipping fees are non-refundable unless the product arrives damaged or defective.
Contact Us
For any questions regarding your Subscription, please contact our support team at Email: support@theliven.com
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